Return & Exchange Policy

 

At Rosaura, We want you to be completely satisfied with your purchase. To provide you with a smooth shopping experience, we offer an return / exchange policy for a period of 7 days from the date of delivery. Additionally, we offer return in specific cases, such as damage or receiving the wrong product.

Return / Exchange Policy: If you wish to return/exchange a product, please adhere to the following guidelines:

  1. We'll need a 360 degree unboxing video of the product with all the labels attached in order to initiate any exchange/return.
  2. Contact our customer support team at Rosaura within 7 days of receiving the product with your order id & the video to initiate the exchange process.
  3. The product must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
  4. Provide your order details and reason for the return/exchange to our customer support team.
  5. Our team will guide you through the return/exchange process, including return shipping instructions.
  6. Once we receive the returned product and verify its condition, we will proceed with the return/exchange and ship the replacement item to you if applicaple.

Return Policy: Returns are applicable in the following cases:

  1. Damaged Product: If you receive a damaged product, please notify us within 7 days of delivery, providing relevant details and supporting evidence. We will initiate the return process after verifying the damage.
  2. Wrong Product: If you receive the wrong product, please contact us within 7 days of delivery. We will guide you through the return process, and upon receiving the incorrect item, we will initiate the return.

Please note the following important points:

  • Return will be issued using the original payment method.
  • The return process may take 2-5 days to complete, depending on your payment provider's policies.
  • Shipping charges are non-refundable unless the return is due to our error.

Our return and exchange policy is designed to ensure your satisfaction. If you have any further questions or require assistance, please reach out to our customer support team. We are here to assist you and provide a positive shopping experience.

Thank you for choosing Rosaura.